Frequently Asked Questions
Product Specifications
1. What is the load capacity of the Electric Pallet Truck?
The Electric Pallet Truck supports up to 1,500 kg, making it suitable for handling both Euro and standard GKN/Chep pallets.
2. What are the fork dimensions of this pallet truck?
The pallet truck features fixed forks measuring 1,150 mm in length and 560 mm in width.
3. What type of battery is used in this pallet truck?
It uses a quick-change, maintenance-free 24V/20Ah lithium-ion battery, providing long operational times and increased productivity.
4. What are the safety features of this pallet truck?
The Electric Pallet Truck includes an emergency push button, belly button, and electrobrake for enhanced safety during operation.
Usage and Operation
5. How does the lithium-ion battery benefit the pallet truck?
The lithium-ion battery allows for quick replacement and offers longer operational time, effectively doubling working time and boosting productivity.
6. Is this pallet truck suitable for use in confined spaces?
Yes, the compact and lightweight design makes it highly maneuverable, even in tight spaces such as elevators and narrow aisles.
7. How does the ergonomic handle benefit the operator?
The ergonomic handle incorporates electric lifting functions, significantly reducing operator strain and enhancing comfort during use.
Maintenance and Care
8. What regular maintenance is required?
Regular maintenance includes checking the battery, hydraulic systems, and inspecting the wheels for wear and tear.
9. What is the warranty period for this product?
The Electric Pallet Truck comes with a standard warranty, and an extended two-year warranty is available.
10. Are replacement parts available?
Yes, replacement parts such as the lithium-ion battery, wheels, and hydraulic components are available through our store.
Purchasing and Delivery
11. Do you offer bulk discounts for multiple units?
Yes, we offer competitive pricing for bulk orders. Please contact our sales team for a personalized quote.
12. How long does delivery take?
Standard delivery times are 2–3 business days. Expedited shipping options may be available upon request.
13. Can I return the pallet truck if it doesn’t meet my needs?
Yes, we have a 30-day return policy. The product must be in its original condition and packaging.
Safety and Regulations
14. Is the Electric Pallet Truck compliant with safety standards?
Yes, it meets all relevant UK and EU safety regulations.
15. Are safety guidelines included with the product?
Yes, a user manual with safety and operational guidelines is included in the packaging.
